Terms of service
Thank you for choosing our e-commerce platform! We are committed to providing you with an efficient, safe and reliable shopping experience. The following are our Terms of Service to protect your rights and ensure that you understand our service process.
1. Scope of Services
Our platform provides the following services:
Online shopping: Provide a diverse selection of goods, including but not limited to electronics, clothing, household goods, etc.
Order Processing & Fulfillment: Quickly process your orders and deliver them on time to ensure timely delivery.
After-sales service: to provide you with after-sales service such as returns, exchanges, repairs, etc., to ensure that your shopping experience is satisfied.
2. Customer Support
We offer free online customer support to all our customers. You can get in touch with us in the following ways:
Email: [email protected]
Live chat support: Live chat feature within the platform
We promise to do our best to solve your problem and ensure that your needs are dealt with in a timely manner.
3. Return & Exchange Policy
In accordance with EU consumer law, we offer the following return and exchange policies:
Return period: You have the right to request a return within 14 days of receiving the item.
Return conditions: The item is unopened and in its original packaging, unused or damaged.
Refund Method: Once it is confirmed that the returned item is eligible, we will refund your original payment method within 7-14 business days.
4. Privacy and Data Protection
We are committed to protecting your privacy and strictly complying with the European Union's General Data Protection Regulation (GDPR). Your personal information will only be used for order processing and customer service and will not be used for other purposes or shared with third parties.
5. Complaints and Dispute Resolution
If you are not satisfied with our services or goods, you can:
Submit a complaint to the customer support team.
Under EU consumer law, you have the right to seek help through the EU Online Dispute Resolution Platform (ODR).
6. Contact Information
If you have any questions, please contact us at:
Email: [email protected]