Refund policy
Thank you for choosing our store to shop! We promise to provide you with a satisfying shopping experience. If you are not satisfied with your purchase, the following is our return policy.
1. Conditions of Returns and Exchanges
Within 14 days of receiving the goods, you can return or exchange the goods subject to the following conditions:
The item is unused and in its original condition, with its packaging and labels intact;
The item has not been washed or damaged;
Provide the original proof of purchase (receipt or order number).
2. Return and Exchange Process
Please bring the item and proof of purchase to our store for return or exchange.
Our staff will inspect the item and confirm that it is eligible for return and exchange before processing your request.
You can choose to get a refund or exchange it for another item.
3. Refund Policy
Refunds will be made to the original account you used to make the payment, if the payment method allows.
It usually takes 5-7 business days for refunds to be processed.
4. Exchange Policy
For an exchange, please select the same product or an equivalent item.
If the desired item is out of stock, we will offer you a refund or an alternative item.
5. No return or exchange conditions
The following items cannot be returned or exchanged:
Damage to the product due to human causes (e.g., wear and tear, defacement, etc.).
6. Contact us
If you have any questions or problems, please contact our customer service team at [email protected]